Tenant Guide & Fees


What are the costs of your rental property with AJ Home Solutions?

We want to ensure that you understand the full cost of renting through us throughout the life of your tenancy. Please ensure that you fully understand our Tenant Working Agreement and all costs BEFORE you make an offer on a property. Please contact us if you are unsure of anything.

– Thank you.

These are all the costs you will have associated with your tenancy:
Holding Deposit

One week’s rent. This is to reserve a property – once received we will stop marketing the property. The holding deposit is not a fee and is usually refundable. For convenience when your tenancy starts your Holding Deposit will become part of your first rent payment, to be added to by you with the extra amount needed to meet the required amount.

Security Deposit

Five weeks’ rent (or six weeks for rents over £50,000 p.a.). This covers any damages or defaults on your part during the tenancy. Please note we also have an optional Deposit Alternative Scheme with Reposit. For more details click here


At the agreed monthly rate, to be cleared into the AJ Home Solutions account by the day of the month specified in your tenancy.

Utilities and Council Tax

You are responsible for all your utilities (gas, electric, water, phone, broadband), plus Council tax, unless a specific agreement is written into your tenancy to include these with your rent.

Late rent payment

You will be charged interest on late rent payments at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.

Lost keys and security devices

You are liable for the actual cost of replacing any lost key(s) or other security device(s). If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken as a result of the lost key(s) or other security device(s)

Variations to Contract

Where you request a change to the tenancy there will be a charge of £50 (inc. VAT) per agreed variation. This covers the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents. This will apply for changes such as adding a pet to an existing tenancy, changing a sharer on a tenancy.

There will also usually be an increase of rent of £20 for each pet to cover the extra risks faced by the landlord of having pets in the property.

Early Termination

Where you request to end your tenancy earlier than the date agreed in the tenancy then you will need to meet the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy.

Missed appointments

Where appointments are agreed for staff or contractors to visit the property for specific activities or to carry out maintenance issues and those activities can’t be completed due to you not fulfilling the agreement then the contractor’s No Show or cancellation charges plus our time to administer the appointment is chargeable at £15 per hour.

Breach and Damages

Where you are in breach of any of the terms of your tenancy then you may incur costs for damages associated with that breach where it can be shown AJ Home Solutions, your landlord or anyone else has suffered a loss as a result of your breach of the tenancy.

Lettings Emergency Information

If AJ Home Solutions LTD manage the property on behalf of the Landlord and you are unfortunate enough to have an emergency, you should check the house information file to ascertain if you have the following cover. If acontractor is called out and it is later discovered that the property has emergency insurance cover or a Homecare agreement you may be liable for the contractor’s invoice.

Gas Escape If you smell gas, think you have a gas leak or are worried that fumes containing carbon monoxide are escaping from a gas appliance please call the free Gas Emergency Service line immediately on: 0800 111 999 Please open all doors and window to ventilate the property and refrain from using any electrical items.

Plumbing and Central Heating Emergency

  • British Gas Homecare Cover
  • Freephone 0800 111 011
  • Homeserve Cover – 0800 694 4167
  • Homelet Emergency Assistance Insurance

please contact 0845 6048 674 (emergency works only) or general enquiries – (non-emergency) 0845 111 2222 quoting the policy number and the property address. Northolt (Plumbing & Heating) Bathroom Centre on 079 3900 6939 On-Time Plumbing 01895613678 Please be aware that if your emergency is due to the bad weather conditions, as you can appreciate, you may have to wait slightly longer than usual for a plumber/heating engineer to arrive.

Electrical Emergency

If you have an electrical emergency Please call:

Power cut and emergency help line for UK power distributors 0800 783 8866

Sam Day Electrics on 075 0222 8796

Harrisons Electrical Solutions – 077 1016 6957

If the property is covered by any Landlord emergency insurance you should contact them in the first instance. If the property is covered by Homelet Emergency Assistance Insurance please contact 0845 6048 674 – (emergency works only) or general enquiries – (non-emergency) 0845 111 2222 quoting the policy number and the property address.

Drain Emergency

In the event that you have a serious drain blockage please contact D&R Drain Services LTD on 078 1136 4009

Thames Water: Please call on 0800 316 9800


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